FellowHire + Freshdesk

Connect Patch, your AI Support Engineer fellow, to Freshdesk. Patch triages tickets, drafts replies, surfaces patterns, and watches SLAs. From your Slack.

Set up a Support fellow with Freshdesk See the Support fellow →

What your fellow does in Freshdesk

✓ Triages new tickets. Reads the issue, classifies, tags, sets priority, and routes to the right group
✓ Drafts replies in your team's voice. Patch parks drafts internally for human review before sending
✓ Pulls ticket history and customer context so reps don't have to scroll back
✓ Surfaces patterns. If multiple tickets in a day mention the same issue, Patch flags it in Slack
✓ Updates ticket status, priority, and tags after every Slack-mentioned customer call
✓ Watches SLAs. Flags tickets approaching first-reply or resolution SLA breach

How it works

1

Connect during fellow setup.

During your fellow setup call, we connect Freshdesk via API key or OAuth. We scope which views and ticket types Patch can read and write.

2

The fellow learns your Freshdesk.

Patch learns your specific Freshdesk. Your ticket forms, your custom fields, your canned responses, your SLA policies, your group routing.

Common workflows your team can run

New ticket triage

A ticket lands. Patch reads, tags, sets priority, routes, and posts the summary in your Slack support channel.

Draft reply

A rep tags Patch in Slack on a ticket. Patch reads the ticket history, drafts a reply, and parks it as a private note for the rep to send.

Pattern detection

Patch watches new tickets. When the same issue spikes, Patch posts a heads-up in Slack with ticket links.

What it looks like in your Slack

# support

M

Marcus 11:02 AM

@Patch ticket #4471 - customer says they can't export their data. Can you check?

Patch APP 11:02 AM

Looking. Customer is on a legacy plan that doesn't include CSV export. I drafted a reply explaining the limit and offering a one-time export from our team. Posted as a private note on ticket 4471. Want me to escalate to billing for a plan-upgrade option?

Fellows that use Freshdesk

Freshdesk is your support team's tool. Two fellows touch it.

Patch, the Support Engineer Fellow

Triages tickets, drafts replies, surfaces patterns, and watches SLAs from your Slack.

Sage, the Customer Success Fellow

Reads ticket history to spot churn risk and drafts the save play in Slack before the renewal call.

Compliance and security

FellowHire is SOC 2 and ISO 27001 compliant. Encrypted in transit (TLS 1.3) and at rest (AES-256). No-training enterprise agreements with OpenAI and Anthropic.

Freshdesk-specific: connection via API key or OAuth. The fellow only accesses views and ticket types you approve. Revoke any time from Freshdesk admin settings.

Learn more about security →

Don't see your tool? We build it.

FellowHire is not a directory of 3,000 integrations. We build the integrations your fellow needs. If you run on Zendesk, Intercom, Help Scout, Kustomer, or something custom, that does not mean we cannot connect to it. It means we will scope it during fellow setup. Tell us what you run on. We will make it work.

Tell us your stack →

Bring on a Support fellow that works in Freshdesk.

Tell us about your support volume and your queue. We will scope Patch, connect Freshdesk during setup, and have Patch in your Slack in about a week.

Set up a Support fellow See all integrations