FellowHire + Zendesk

Connect Patch, your AI Support Engineer fellow, to Zendesk. Patch triages tickets, drafts replies, surfaces patterns, and keeps your support queue moving. From your Slack.

Set up a Support fellow with Zendesk See the Support fellow →

What your fellow does in Zendesk

✓ Triages new tickets. Reads the issue, identifies the type, tags it, and routes to the right group
✓ Drafts replies in your team's voice. Patch parks drafts internally for human review before sending
✓ Pulls ticket history and customer context so reps don't have to scroll back through three months of threads
✓ Surfaces patterns. If 4 tickets in a day mention "checkout failing," Patch flags it in your Slack
✓ Updates ticket status, priority, and tags after every Slack-mentioned customer call
✓ Watches SLAs. If a ticket is approaching its first-reply or resolution SLA, Patch posts a heads-up

How it works

1

Connect during fellow setup.

During your fellow setup call, we connect Zendesk via OAuth. We scope which views, ticket types, and macros Patch can read and write. Your Zendesk admin stays in control.

2

The fellow learns your support org.

Patch learns your specific Zendesk. Your ticket forms, your custom fields, your macros, your SLA policies, your group routing. By the time Patch joins your Slack, Patch works in Zendesk the way your team works in Zendesk.

Common workflows your team can run

New ticket triage

A ticket lands in Zendesk. Patch reads it, tags it, sets priority, routes to the right group, and posts the summary in your Slack support channel.

Draft reply

A rep tags Patch in Slack on a ticket. Patch reads the ticket history, drafts a reply in your team's voice, and parks it as an internal note for the rep to send.

Pattern detection

Patch watches new tickets across the queue. When the same issue spikes, Patch posts a heads-up in Slack with the ticket links and a draft response template.

What it looks like in your Slack

# support

M

Marcus 11:02 AM

@Patch ticket 4471 — customer says webhooks stopped firing. Can you check?

Patch APP 11:02 AM

Looking. Their account shows webhook deliveries dropped to zero at 7:14 AM PT. Cause: they rotated the signing secret yesterday and didn't update the receiver. Drafted a reply with the fix and a one-line snippet. Posted as internal note on ticket 4471. Also: 3 other tickets today mention webhooks. Want me to draft a status note for #status?

Fellows that use Zendesk

Zendesk is the support team's tool. More than one fellow lives inside it.

Patch, the Support Engineer Fellow

Triages tickets, drafts replies, surfaces patterns, and watches SLAs from your Slack.

Sage, the Customer Success Fellow

Reads Zendesk ticket history to spot churn risk, then drafts the save play in Slack before the renewal call.

Compliance and security

FellowHire is SOC 2 and ISO 27001 compliant. Encrypted in transit (TLS 1.3) and at rest (AES-256). No-training enterprise agreements with OpenAI and Anthropic.

Zendesk-specific: OAuth-based connection. The fellow only accesses views and ticket types you approve during setup. You can revoke the connection at any time from your Zendesk admin settings.

Don't see your tool? We build it.

FellowHire is not a directory of 3,000 integrations. We build the integrations your fellow needs. If your support team runs on Intercom, Freshdesk, Help Scout, Kustomer, or something custom, that does not mean we cannot connect to it. It means we will scope it during fellow setup. Tell us what you run on. We will make it work.

Tell us your stack →

Bring on a Support fellow that works in Zendesk.

Tell us about your support volume and your queue. We will scope Patch, connect Zendesk during setup, and have Patch in your Slack in about a week.

Set up a Support fellow See all integrations